What Information We Collect

Account Information

When you sign up, we ask for basics like your email address and a password. That's pretty much it for the essentials. If you choose to add profile details — maybe a name or preferred currency — that's stored too. But we don't demand your life story.

Financial Data You Enter

Our budgeting platform works because you input your expenses, income streams, and savings goals. All this stays in your account. We don't peek at individual transactions or judge your coffee habit. This data is yours, and we're just holding space for it.

Technical Bits

Like most websites, we collect some background info: IP addresses, browser type, device details, and how you click around our platform. This helps us spot bugs and make things run smoother. We use cookies for session management, but nothing creepy.

How We Use Your Data

We're not in the business of selling your information. Here's what we actually do with it:

• Keep your account running and sync your budget across devices
• Send important updates about your account or service changes
• Improve our platform based on how people use features
• Provide customer support when things go sideways
• Detect suspicious activity and keep your account secure

We look at aggregated, anonymized data to understand trends — like which features get ignored or where people struggle. But we never connect that back to you personally.

Data Storage and Security

Security Measures

We encrypt sensitive data both when it's moving around and when it's sitting in our databases. Access to your information is restricted to team members who actually need it for support or maintenance. We also run regular security audits because staying paranoid about breaches is part of the job.

That said, no system is bulletproof. If something happens, we'll let you know quickly and work on fixing it.

Sharing and Third Parties

We don't hand over your data to advertisers or data brokers. Period. But there are a few situations where sharing happens:

These partners sign agreements to keep your data confidential and only use it for specified purposes. If we ever consider working with someone new, we vet them thoroughly first.

Your Rights Under Thai Law

Thailand's PDPA gives you several rights over your personal information. Here's the practical breakdown:

Access Your Data

You can request a copy of everything we have on you. We'll send it within 30 days, usually much faster. Just email us at support@innovateenergyiq.com with "Data Access Request" in the subject line.

Correct Mistakes

Spot something wrong in your profile or account details? You can fix most things directly in your settings. For anything else, reach out and we'll sort it.

Delete Your Account

Want to leave? You can delete your account from the settings page. This wipes your budget data, transaction history, and personal details. We keep some records for legal compliance (like payment history) but everything else goes.

Withdraw Consent

If you gave us permission for something optional — like marketing emails — you can take it back anytime. Just adjust your preferences or click unsubscribe.

Object to Processing

In certain situations, you can ask us to stop processing your data. We'll review your request and comply unless we have legitimate legal grounds to continue.

How Long We Keep Your Data

We don't hoard information forever. Here's our retention approach:

• Active Accounts: Your budget data stays as long as your account is open
• Deleted Accounts: Most data is wiped within 90 days of deletion
• Financial Records: Payment history kept for 7 years (Thai tax law requirement)
• Support Tickets: Archived after 3 years unless there's an ongoing issue
• Analytics Data: Anonymized usage stats retained indefinitely for product development

If regulations require us to keep something longer, we'll follow those rules. But generally, we aim to keep only what's necessary.

International Transfers

Your data primarily stays in Thailand. However, some of our service providers have servers in other countries. When data crosses borders, we ensure those locations have adequate protection standards or use legal mechanisms like standard contractual clauses.

If you're accessing innovateenergyiq from outside Thailand, your data will be transferred to and processed in Thailand under Thai privacy laws.

Cookies and Tracking

Essential Cookies

These keep you logged in and remember your preferences. Without them, the platform wouldn't work properly. They're non-negotiable but harmless.

Analytics Cookies

We use these to see which features people actually use and where they get stuck. The data is aggregated and can't identify you personally. You can disable these through your browser settings if you prefer.

We don't use advertising cookies or share tracking data with ad networks. Your budgeting habits aren't anyone else's business.

Children's Privacy

Our service isn't designed for anyone under 18. We don't knowingly collect data from minors. If we discover a child's account, we'll delete it promptly and notify the contact email on file.

Changes to This Policy

Privacy laws evolve, and so do we. When we update this policy, we'll change the date at the top and notify active users via email. Major changes get more prominent announcements. Continuing to use innovateenergyiq after updates means you accept the new terms.

We keep old versions archived, so you can always see what changed and when.

Data Breach Protocol

If we experience a security incident that affects your personal data, we'll notify you within 72 hours as required by Thai law. The notification will explain what happened, what data was involved, and what steps we're taking to fix it.

You'll also get practical advice on protecting yourself — like changing passwords or watching for suspicious activity.